Returns/Exchange

Returns/Exchange Policy

At Frazerbmt, we strive to ensure that you are completely satisfied with your purchase. If you need to return or exchange an item, we’re here to make the process as simple and hassle-free as possible.

Eligibility for Returns and Exchanges

  1. Return Period: Items can be returned or exchanged within [Specify Timeframe, e.g., 30 days] from the date of delivery.
  2. Condition: Products must be in their original, unused condition with all original packaging, tags, and accessories included.
  3. Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required for all returns and exchanges.

Items Not Eligible for Returns

  • Products that have been used, damaged, or altered after delivery.
  • Clearance or sale items (unless defective).
  • Customized or special-order items.

How to Return or Exchange an Item

  1. Initiate a Request: Contact our customer service team at or +971 (06) 7496818 or +971 509742788
  2. to initiate a return or exchange request.
  3. Provide Details: Include your order number, product details, and reason for the return or exchange.
  4. Ship the Item: Package the item securely and send it to the address provided by our team. You are responsible for return shipping costs unless the item is defective or incorrect.
  5. Processing: Once we receive the item, we’ll inspect it and process your refund or exchange within [Specify Timeframe, e.g., 5-7 business days].

Refund Policy

  • Refund Method: Refunds will be issued to the original payment method.
  • Processing Time: Please allow [Specify Timeframe, e.g., 5-10 business days] for the refund to reflect in your account.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you need a different size, model, or product, we’re happy to process an exchange (subject to availability). Follow the return steps above and specify your desired replacement item.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at or +971 (06) 7496818 or +971 509742788 . We’ll resolve the issue at no additional cost to you.

Contact Us

If you have any questions about our Returns and Exchange Policy, don’t hesitate to reach out.

We appreciate your trust in Frazerbmt and are committed to making your experience seamless and satisfyin