FAQ's
We’re here to help! Below are answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to us.
1. Orders and Shipping
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept [list payment methods, e.g., credit/debit cards, PayPal, Razorpay etc.].
Q: How long does shipping take?
A: Shipping times vary based on location and shipping method. Most orders are delivered within [Specify Timeframe, e.g., 3-7 business days].
Q: Can I track my order?
A: Yes! Once your order is shipped, we’ll send you a tracking number to monitor its progress.
2. Returns and Exchanges
Q: What is your return policy?
A: We accept returns within [Specify Timeframe, e.g., 30 days], provided the item is unused and in its original packaging. See our [Returns/Exchange – frazerbmt] for more details.
Q: How do I initiate a return?
A: Contact our customer service team at [hafeez@frazersteel.com or +971 (06) 7496818 or +971 509742788], and we’ll guide you through the process.
Q: Can I exchange an item instead of returning it?
A: Absolutely! You can request an exchange for a different size, model, or product (subject to availability).
3. Products and Availability
Q: Are all tools on your website in stock?
A: We do our best to keep our inventory updated. However, availability may vary. You’ll be notified if an item is out of stock.
Q: How do I find the right tool for my project?
A: Check out our detailed product descriptions and guides, or contact our team for personalized recommendations.
Q: Do your tools come with a warranty?
A: Yes, many of our products include a manufacturer’s warranty. Refer to the product details or contact us for specifics.
4. Technical Support
Q: What should I do if my tool isn’t working properly?
A: Contact us immediately at [hafeez@frazersteel.com or +971 (06) 7496818 or +971 509742788] for troubleshooting assistance or warranty support.
Q: Can you help me with product assembly?
A: Yes! We provide assembly instructions with most products. If you need additional help, feel free to reach out to our support team.
5. Account and Privacy
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences for future purchases.
Q: Is my personal information secure?
A: Absolutely. We use advanced encryption and security measures to protect your data. For more details, see our [Privacy Policy – frazerbmt].
6. Contacting Us
Q: How can I contact customer service?
A: You can reach us via:
- Email: hafeez@frazersteel.com
- Tel: +971 (06) 7496818
- Mobile: +971 509742788
- Live Chat: Available on our website during business hours.
Q: What are your customer service hours?
A: Our team is available:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
Still have any questions? Don’t hesitate to reach out—we’re always happy to help!